Here are some common reasons the app may not open or keeps crashing, along with fixes for each.

• Outdated Version: Most common issues. Download page to download the latest APK and install it over the existing version — your data will not be erased.
• Clear Cache: Go to your phone's Settings → Apps → bdtk9 → Storage → Clear Cache, then relaunch the app.
• Internet Connection: Make sure you have an active mobile data or WiFi connection before opening the app. A weak connection can cause the app to freeze or stall.
• Restart Your Phone: Restarting your phone often resolves the issue.
• Storage Full: Your phone needs at least 500 MB of free storage. Try clearing some space and then attempt to open the app again.

If none of the above steps work, uninstall the app and download it again. Your account data is stored on the server, so reinstalling will not cause any data loss.

For abandoned or mid-match interruptions, bdtk9 follows the policies outlined below.

• Cancelled Before Kick-off: Your full stake will be automatically refunded to your wallet. This usually takes 15–30 minutes to reflect.
• Match Abandoned Mid-Game (under 50 overs): In cricket, if the minimum required overs (typically 15–20 overs) have not been completed, all pre-match bets are voided and stakes are refunded.
• D/L Method Result: If a match is shortened due to rain or bad light and the result is determined via the Duckworth-Lewis method, that result stands as official and all bets are settled accordingly.
• Live Betting: For live betting, some markets may be settled based on the score at the moment the match is suspended — specific rules Terms & Conditions page available.

If your refund has not arrived within 24 hours of a match cancellation, contact us via Live Chat with the match name and bet details.

There are several places on bdtk9 where you can find promotions.

• Promotions Page: /promotionsyou can find all active offers in one place. Each offer includes its validity period, terms, and instructions on how to claim it.
• After Logging In — Dashboard: Once you log in, personalized offers tailored to your gaming history will appear on the homepage.
• App Notifications: If you have the bdtk9 app installed, you'll receive push notifications whenever a new offer is added.

Regarding the update schedule — Daily Offers Updated daily after midnight. Weekly Offers New offers are added every Monday. Special promotions are added separately for major sports events such as Bangladesh matches, IPL, and World Cup. Seasonal bonuses — like Eid or Puja offers — are available during their respective periods.

If you have any questions about an offer's terms, ask us on Live Chat before the offer expires.

Minimum bet amounts at bdtk9 vary depending on the type of game.

• Sports Betting: You can place a bet from as little as ৳50. This limit applies to both single bets and accumulator bets across multiple matches.
• Live Casino: Baccarat and Roulette start from a minimum of ৳100. VIP tables carry higher limits. On all live games, the minimum and maximum bet limits for each table are displayed on screen.
• Slots: Most slots start from ৳10. Some premium slots have a minimum bet of ৳50.
• Lottery: A single ticket can be purchased for as little as ৳20.

Your maximum bet limit depends on your account's verification level and VIP rank. KYC-verified accounts are eligible for higher limits. When betting with bonus balance, separate limits may apply — refer to the relevant bonus terms for details.

Getting started with cricket betting is straightforward. After logging in, go to "Sports" or Games section then select "Cricket".

Bet Types:

• Match Winner: Which team will win — the simplest bet of all. Perfect for newcomers.
• Total Runs: A bet on whether the total runs scored in a set number of overs will be over or under a specified number.
• Top Batsman / Bowler: Which player will score the most runs or take the most wickets.
• Innings by Innings: Place separate bets on the outcome of the first or second innings.
• Live Betting: During a live match, new odds are updated after every over — covering runs scored in the next over, whether a wicket will fall, and more.

All of Bangladesh's international matches, the BPL, IPL, BBL, and World Cup tournaments are available for betting. Odds are posted before the match begins, and for live matches, they update in real time.

Bdtk9 offers several practical tools to help you stay in control of your gaming. You can find all of them after logging in under Profile → Responsible Gaming section.

• Deposit Limit: Set a daily, weekly, or monthly deposit limit. For example, if you set a daily limit of ৳1,000, no further deposits can be made that day. Decreasing your limit takes effect immediately; increasing it requires a 24-hour waiting period.
• Loss Limit: Set a limit in advance on how much you're willing to lose in a given period. It's an effective way to curb the urge to chase losses with bigger bets.
• Session Time Limit: Set a time limit for your session. Once the time is up, your session will end automatically.
• Reality Check: A message will appear every 30 minutes showing how long you've been playing and your total wins or losses in that session.
• Temporary Break: Temporarily suspend your account for anywhere between 24 hours and 30 days.
• Self-Exclusion: Lock your account for anywhere between 6 months and 5 years — it cannot be reopened during this period.

These tools aren't a sign of weakness — they're what a responsible gamer looks like. If you ever need help, Responsible Gaming for more details on this page.